Tuesday, January 22, 2008

How will consumer's respond?

Every day seems to bring more daunting economic news. Fuel costs have reached unprecedented levels, loans are scarce, food prices have skyrocketed, houses won't sell, and stock prices fall almost every day. As the economy spirals downward, how will the consumer respond? Will we cut expenses, drive less, go out to dinner less, buy only what we absolutely need? My theory is that for the typical middle class consumer whose job is relatively secure, little will change. If companies start to sputter and unemployment begins to rise then job insecurity will lead to drastic changes in consumer behavior. Until then, in my opinion, there is a tolerance for rising prices and a slumping housing market. Our economy had a good run for 5 years, it's time for a leveling off, even time for a slump. For the next few years, we will see a glimpse of reality- things run in cycles, good balances bad. That's the way the world turns. We'll be just fine.

Monday, January 14, 2008

Paul's Rules of Courtesy

There are a couple of things that I think are just common courtesy. First, answer your phone and emails within 24 hours. Now blind solicitations are the exception, but if you know the person call or message them back. Second, cell voice mails should not be full. If you really don't want to talk to someone, its better for them to leave you an unanswered message then for them to have to call multiple times with no assurance to receive a callback. Third, if you arrive or leave the office for the day and pass by someone's office, say hello or good bye. It really won't bother the person on the receiving end even if they are busy, it will make them feel good that you care. Fourth, when you make a mess, clean it up. This is for the coffee drinkers who unintentionally spill, but intentionally don't clean up. Fifth, (and I'm getting better at this) when you pass someone in the hall always acknowledge with a smile or friendly hello. And lastly, if you expect to have a conversation, don't start it on email. Have a great day!